General Questions
What is BlitzParcel.com?
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BlitzParcel.com is a last-mile delivery and dispatch platform that connects businesses with verified riders and drivers for secure, efficient parcel delivery across Kenya.
Who can use BlitzParcel?
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Both businesses and individual customers can use BlitzParcel to send, track, and receive parcels. Riders and drivers can also register to earn by completing deliveries. Riders can add their cars, nduthis, lorries, or trucks. Verification of ownership and insurance is required.
Where does BlitzParcel operate?
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We currently operate in Nairobi, with plans to expand to Mombasa, Kisumu, Eldoret, Nakuru, and other major towns soon.
For Businesses
How can my business use BlitzParcel?
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Create a Business Account at https://app.blitzparcel.com/users/business/sign_up, upload your documents for verification, and start scheduling pickups and deliveries directly from your dashboard.
What documents do I need to upload?
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You’ll need your business license, company ID, and contact details to verify your business account.
How does payment work?
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Businesses can choose between Pay-On-Delivery (POD) or Wallet Payment options. You can also top up your BlitzParcel wallet for seamless transactions.
Can I track my deliveries in real time?
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Yes! Every order comes with live GPS tracking so you and your customers can follow the parcel from pickup to delivery.
What are the benefits for my business?
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• Faster, reliable deliveries across Kenya
• Verified, professional riders
• Secure Pay-On-Delivery options
• Real-time tracking and customer transparency
• Reduced logistics costs
For Riders and Drivers
How do I join BlitzParcel as a rider?
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Sign up at https://app.blitzparcel.com/users/driver/sign_up under the Rider Registration section, upload your ID, driving license, profile picture, and insurance, and get verified.
What are the benefits of being a BlitzParcel rider?
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• Flexible working hours
• Fair delivery rates
• Access to a wide network of business deliveries
• Cashless and safe payments
• Performance bonuses and rewards
How do I get verified?
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Upload your valid ID, driving license, and profile photo on your profile. Once reviewed and approved, you’ll be ready to start accepting delivery orders.
How are riders paid?
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Riders are paid directly to their BlitzParcel wallet or via mobile money (M-Pesa) after completing successful deliveries.
Can riders choose their delivery zones?
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Yes. Riders can choose preferred delivery areas in their BlitzParcel dashboard to save fuel and time.
Security & Verification
Why do I need to verify my account?
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Verification ensures the safety and trust of our entire community — protecting customers, businesses, and riders from fraud or misuse.
How is my data protected?
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BlitzParcel uses secure encryption and cyber-protection protocols to ensure that all user data and transactions remain private and safe.
What should I do if I suspect fraud or suspicious activity?
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Report immediately through support@blitzparcel.com. Our team will review and take action promptly.
💬 Support & Contact
How can I reach BlitzParcel support?
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You can contact us via:
📧 Email: support@blitzparcel.com
📞 Phone: +254-745-907907
💬 WhatsApp Channels:
• Riders: https://whatsapp.com/channel/0029VazvDYX7j6g4oNT06Q3N
• Businesses: https://whatsapp.com/channel/0029Vb4HIx2KQuJCJ9CG4X1j
What are your operating hours?
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